Who are we?
In this policy, “we”, “us”, and “our” refer to Clarity Financial Pty Ltd and its authorised representatives, contractors, employees and service providers involved in providing finance and credit assistance services.
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our commitment in respect of the personal information (including credit-related information) we hold about you and how that information is used.
Any personal information we collect will only be used for purposes permitted by law or for purposes related to providing finance and credit services. We are committed to complying with the Australian Privacy Principles, the Privacy Act 1988 (Cth), the Privacy (Credit Reporting) Code, and other relevant legislation governing personal information.
Personal information
Personal information refers to information or an opinion about you from which your identity can reasonably be determined. The personal information we may hold about you can include credit-related information.
Credit-related information includes:
- Identification details
- Information about credit accounts and liabilities
- Repayment history information
- Financial hardship arrangements
- Default or overdue payment information
- New credit arrangements
- Court proceedings or insolvency information
- Publicly available credit information
- Credit reporting information supplied by credit reporting bodies
This information assists in assessing eligibility for finance. Credit-related information is commonly exchanged between lenders and credit reporting bodies.
Types of personal information we may collect
Information we collect may include:
- Name, address and contact details
- Date of birth and identification information
- Employment and income details
- Banking and financial information
- Asset and liability information
- Dependants and living arrangements
- Credit history and financial commitments
- Information needed to verify identity
- Information relating to finance applications
When using our website or applications, we may also collect:
- IP address and browsing information
- Device and usage data
- Pages viewed and time spent
- Location information where available
- Cookie and session data
If insurance or other related products are arranged, additional information may be required. Health information will only be collected with consent.
Why we collect personal information
We collect personal information to:
- Assess finance applications
- Verify identity and prevent fraud
- Arrange and manage finance
- Contact you regarding services
- Meet regulatory and legal obligations
- Manage business risks
- Improve services and customer experience
- Provide product and service information
- Maintain ongoing relationships
How personal information is collected
Where reasonable and practical, we collect information directly from you.
Information may also be collected from:
- Credit reporting bodies
- Mortgage brokers and introducers
- Employers, accountants or advisers (where authorised)
- Public registers and lawful public sources
- Third-party service providers
Disclosure of personal information
Personal information may be disclosed to:
- Lenders and prospective funders
- Mortgage insurers and finance intermediaries
- Service providers assisting finance processing
- IT and system providers
- Agents, contractors and advisers
- Representatives authorised by you
- Guarantors and co-borrowers
- Regulators and government authorities
- Identity verification services
- Organisations involved in managing finance arrangements
- Service providers assisting business operations
Before disclosure, reasonable steps are taken to ensure information is handled securely or that disclosure is authorised.
Credit-related information
Credit information may be stored electronically or physically and may be held using secure cloud storage facilities, which may be located outside Australia. We may obtain credit reports and publicly available information when assessing finance applications.
Credit-related information may also be disclosed to overseas service providers supporting our operations, with appropriate safeguards applied.
Notifiable matters
We exchange credit information with credit reporting bodies to assess creditworthiness and manage finance. Information exchanged may include identification details, credit types, repayment history, hardship arrangements and serious credit infringements.
You have rights to:
- Access credit information we hold
- Request correction of inaccurate information
- Request credit reporting bodies not use data for pre-screening
- Request protection where fraud is suspected
Credit reporting bodies include:
- Equifax
- illion
- Experian
Direct marketing
From time to time we may provide information about products or services which may interest you. You may opt out of marketing communications at any time by contacting us or using unsubscribe options provided.
Updating personal information
We rely on information being accurate and up to date. You should notify us if your personal information changes.
Access and correction
You may request access to or correction of personal or credit information held about you. Requests will be handled within reasonable timeframes. Fees may apply in limited cases for retrieval costs. Where correction is refused, reasons will be provided.
Government identifiers
Government identifiers such as tax file numbers will only be used where permitted by law and will not be used as general identifiers.
Business without identifying you
Where lawful and practical, general enquiries may be handled without collecting personal information.
Sensitive information
Sensitive information is only collected with consent and where necessary to provide services.
Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. Information may be stored electronically or in secure physical locations.
Complaints
If you have concerns about privacy handling, please contact us first. If unresolved, complaints may be directed to:
- Australian Financial Complaints Authority (AFCA) — afca.org.au
- Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
Changes to this policy
This policy may change from time to time to reflect regulatory or operational changes. Updates will be published on our website.